Last updated: February 6, 2026
Welcome to MinuteMate. These Terms of Service ("Terms") govern your use of the MinuteMate mobile application and related services (collectively, the "Service") provided by Alia ApS ("we", "us", or "our").
By downloading, installing, or using MinuteMate, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
MinuteMate allows users to record and transcribe meetings using cloud-based speech recognition technology (Microsoft Azure in Sweden). The app displays your current balance of transcription minutes. Transcription processing takes place on external servers within the European Union. The app itself does not sell or process any payments. Accounts and transcription minutes are managed separately through our secure web portal.
MinuteMate allows users to:
You must be at least 16 years of age to use MinuteMate. By using the Service, you represent and warrant that you meet this age requirement.
This age requirement is due to GDPR Article 8. As we register your email address to send you the meeting minutes, we are obligated to comply with this age limit.
When using MinuteMate, you are responsible for:
You acknowledge that recording individuals without their consent may be illegal and that you are solely responsible for compliance with all applicable laws.
You agree to use MinuteMate within these conditions. You must not:
We offer service plans that include a monthly usage of transcription minutes ("Monthly Minutes"). Service plans are created and managed exclusively through your account on our website at account.alia.dk. The mobile app does not offer in-app purchases, does not link to payment providers, and does not allow purchasing within the app. The app only displays your current account status and available minutes.
Your Monthly Minutes become available at the start of each billing period and are consumed as audio is processed. If you exhaust your Monthly Minutes before the end of the billing period, you will not be able to record more meetings until the next monthly renewal or until you upgrade your service plan via account.alia.dk. Unused Monthly Minutes do not roll over to the next period.
Service plans renew automatically each billing period unless canceled via your account at account.alia.dk before the renewal date. When a service plan is canceled or expires, your account automatically reverts to the free version of the Service. After reversion, you may continue to use the free features available at that time, but paid transcription features require an active service plan.
If you do not have an active service plan, your account will operate on the free version.
For billing questions or refund requests, contact support@alia.dk. Refunds may be granted at our discretion in cases of technical error or failure to deliver the Service. We reserve the right to deny refunds for minutes already consumed or for periods already used.
All account management, including viewing your service plan, billing history, and making changes to your account, is handled exclusively on our website at account.alia.dk. The mobile app does not process payments, does not include links to payment pages, and does not allow any purchasing within the app. The app only displays your current account status and available minutes.
As a consumer, you have the right to withdraw from your purchase of a service plan within 14 days from the date of purchase without giving any reason. The withdrawal period expires 14 days after the day on which you conclude the agreement.
To exercise the right of withdrawal, you must inform us (Alia ApS, Storegade 66, 4780 Stege, Denmark, support@alia.dk) of your decision to withdraw from this agreement by means of an unambiguous statement (e.g., an email).
Important: If you begin using the service (processing audio recordings) within the 14-day period, you agree that we begin delivering the service immediately. In this case, you cannot withdraw from your purchase and your right of withdrawal is forfeited.
If you withdraw from your purchase, we will refund your payment, without undue delay and in any event no later than 14 days from the day we receive notice of your decision to withdraw from your purchase. We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
If you have a complaint regarding your use of the Service, payments, or billing issues, please contact us as soon as possible:
We strive to respond to all complaints within 5 business days. We will work with you to resolve the issue fairly and promptly.
Alternative dispute resolution: If we cannot resolve your complaint to your satisfaction, you may submit a complaint to Nævnenes Hus (Denmark) or EU's Online Dispute Resolution platform.
To receive meeting minutes, you must provide a valid email address. You are responsible for:
Your audio recordings and generated content are processed as follows:
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You retain all intellectual property rights to your audio recordings and meeting content. By using the Service, you grant us a limited, temporary license to process your recordings solely for the purpose of generating and delivering meeting minutes to you.
MinuteMate, including the app design, logo, features, and underlying technology, is owned by Alia ApS and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.
The meeting minutes generated by MinuteMate are provided to you for your use. You are responsible for reviewing and verifying the accuracy of all generated content.
We strive to provide reliable service but do not guarantee that MinuteMate will be:
We reserve the right to:
MinuteMate is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
You acknowledge that:
To the maximum extent permitted by law, Alia ApS shall not be liable for:
Our total liability to you for any claims arising from your use of MinuteMate shall not exceed €100 EUR.
You agree to indemnify and hold harmless Alia ApS, its director, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
You may stop using MinuteMate at any time by uninstalling the application from your device.
We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, including if:
These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be subject to the courts of Denmark.
We may update these Terms from time to time. When we make changes, we will:
Your continued use of MinuteMate after changes constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Alia ApS regarding the use of MinuteMate and supersede any prior agreements.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If you have questions about these Terms of Service, please contact us:
Alia ApS
Storegade 66
4780 Stege
Denmark
CVR: 29630062
Email: info@alia.dk
By using MinuteMate, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.